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place209-211 Windsor Street, Richmond, New South Wales 2753
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Returns Policy

All Products purchased are covered by our Returns Policy.

Return with Proof of Purchase

If the product you have purchased from Richmond Fruit Market is faulty, damaged, inedible or defective, to our discretion we will happily refund the purchase price using your original payment method or exchange the product.

To make a claim under our Returns Policy, you must contact us, within 24 hours of purchase with a valid receipt, to discuss details of the purchase and we will discuss the concern. You may be required to return the item to us at your cost. (Any cost incurred by you in bringing the item(s) to us will be born upon you.)

Richmond Fruit Market reserves the right to have the product assessed for acceptable quality prior to providing you with a suitable remedy.

In some cases, it may be more convenient for you to liaise directly with the manufacturer/importer or supplier of the product. Supplier contact details can usually be found on the product label but we can assist if you require further information.

Without Proof of Purchase

Richmond Fruit Market reserves the right to deny a refund or an exchange without proof of purchase.

If you have changed your mind:

In addition to claims for faulty or defective products, at our discretion we will happily provide a refund using your original payment method or exchange dry grocery items where you have changed your mind, provided you return the product to us unopened, in its original packaging, in a saleable condition and with a valid receipt within 24 hours of purchase.

Unfortunately, we cannot refund or exchange for a change of mind on;

  • Fresh produce items (because we don't know how they have been handled or stored once they have left our store)
  • Any refrigerated fresh food items such as but not limited to dairy, meats, frozen goods (because of health and safety regulations)
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